Curbside Pickup Frequently Asked Questions

Curbside Pickup Hours and Locations Readers' Advisory Form

What is Lambton County Library doing to make library curbside pickup safe?

Lambton County Library is following a number of guidelines established by the Province of Ontario, including the following:

i. All returned material will be placed in quarantine for 72 hours before being shelved or used to fill a hold for the next patron on the reservation list. This decision was made following the announcement of important research findings from the Archives Association of Ontario concerning their REALM (REopening Archives, Libraries and Museums) Project. Researchers have conducted a study to provide information on how long some commonly circulated library and archival materials would need to be quarantined prior to being returned to public circulation. Testing was conducted by applying the virulent SARS-CoV-2 virus (the virus that causes COVID-19) on five materials held at standard room temperature and humidity conditions. The materials tested included hard cover books, softback book covers, plain paper pages inside a closed book, plastic book coverings, and a DVD case. The test results show the virus was not detectable on any of the materials after three days of quarantine.

ii. Lambton County Library requires all of its employees who deliver library curbside pickup service to wear the following personal protective equipment (PPE) in an effort to prevent the spread of COVID-19: masks and gloves. Employees have been trained on the appropriate use of this PPE.

iii. Lambton County Library has trained all of its employees on how the COVID-19 virus is transmitted, and steps they can take to limit the spread of COVID-19 including self-monitoring for symptoms, staying home when ill, immediately self-isolating at work if symptoms appear during the work day, practicing good and regular hand hygiene and cough and sneeze etiquette, appropriately wearing PPE, and physical distancing while at work.

iv. Lambton County Library has implemented enhanced cleaning and disinfecting practices at all of its locations where curbside pickup service is offered.

Which locations offer curbside pickup and at what times?

The following locations offer curbside service:

List of curbside pickup locations and hours.

What do I need to access library curbside pickup service?

To access library curbside pickup service, you need to be a Lambton County Library cardholder. If you don't have a library card, call the library nearest you offering curbside service, or call 519-845-3324 ext. 5266 / 1-866-324-6912 ext. 5266 or email librarytechhelp@county-lambton.on.ca.

What other library services are available?

Libraries are closed under provincial order, and in-person programs and activities have been cancelled, along with in-person visits to access public access computers or browse the Library's collections. However, Lambton County Library offers a variety of electronic resources including eBooks, eAudiobooks, digital movies and music, and online courses. For information requests, or for technical help, call 519-845-3324 ext. 5266 / 1-866-324-6912 ext. 5266 or email librarytechhelp@county-lambton.on.ca.

Where can I return my library materials?

You can only return your materials to book return bins / drop boxes that are located at each Lambton County Library location. Patrons are not permitted to return library materials directly to any of our team members.

I returned my library books, but they still show in my account.

Returned materials will be quarantined for 72 hours after drop boxes are emptied and before they are marked as returned. Please be advised returned materials may still appear on your account for up to ten days but late fees will not be added to your account.

How do I get a library card at this time?

If you don't have a library card, call the library nearest you offering curbside service, or call 519-845-3324 ext. 5266 / 1-866-324-6912 ext. 5266 or email librarytechhelp@county-lambton.on.ca.

Will curbside pickup service continue during thunderstorms?

When Environment Canada issues a Thunderstorm Warning, Lambton County Library curbside locations will suspend pickup service until the Warning has been lifted.

There are several ways to determine if a Thunderstorm Warning is in place:

You can subscribe to receive weather alerts by email by creating an account at www.theweathernetwork.com.
Install Environment Canada's mobile weather app, WeatherCAN to receive alerts on your mobile device.
Visit Environment Canada

The suspension of curbside service would only take place for Thunderstorm Warnings, not Thunderstorm Watches. If a Thunderstorm Watch is in effect, curbside pickup service will continue. Updates on on Lambton County Library's curbside pickup will be available Facebook, Twitter and website.